Facilities and services to enhance your hotel experience

This is a guide of the various facilities and services that will make your hotel stay more convenient and comfortable, including shops, vending machines, laundromat, and lockers. Please feel free to use them.

  • Front


    The front desk can assist you with check-in and check-out procedures and payments of shop purchases. They can also provide consultation regarding any problems you may have during your stay and recommend sightseeing tours in the area. If you are visiting for a one-day bathing experience, please purchase a bathing ticket from the ticket vending machine in the lobby and then stop by the front desk.

    Operating Hours
    7:00 - 23:00
    There are security staff on duty outside of business hours above.
    Payment Method
    Cash / Credit Card / E-money / QR Code Payment
  • Shop


    In addition to various souvenirs, the shop also sells snacks, instant noodle cups, ice cream from Niseko Takahashi Dairy Farm, and other goods. You can make payment at the front desk across the shop.

    Operating Hours
    7:00 - 22:00
    Payment Method
    Cash / Credit Card / E-money / QR Code Payment
  • Lounge


    There is a lounge area in a corner of the lobby that is open 24 hours a day to anyone who uses the hotel. Please use this area as a place to meet visitors or to communicate with other hotel guests.

  • Banquet Hall

    Banquet Hall

    The banquet hall can be used for school trips, welcome and farewell parties, general meetings, memorial services, etc., for groups of 10 or more people. There is a banquet hall for up to 260 people (chair seating) and a banquet hall for up to 80 people (tatami mat seats), both of which can be divided into separate rooms for smaller groups.

    Learn more
  • Kanro water server

    Kanro water server

    Kanro water sourced from the natural spring across the street from our hotel is available. You can freely drink it in the lobby in front of the front desk on the 1st floor. Refresh yourself from the fatigue of traveling with Niseko’s Kanro water. The tap water in your room is also Kanro water, so you can drink it in your room with peace of mind as well.

  • Kanro water

    Kanro water

    Kanro water is delicious water sourced in Niseko. It can be drawn naturally from the water pumping station across from our hotel. It is said that Kanro water contains about five times more silica, an essential mineral found in body cells, than the national average for spring water. This natural water is great for your body.

  • Vending machine

    Vending machine

    In the rest area near the entrance to the hot spring baths, there are vending machines offering a variety of soft drinks, tea, coffee, nostalgic bottled Coca-Cola, and beer. Some vending machines accept E-money and transportation IC cards.

    Payment Method
  • Laundromat


    There is a laundromat on the 1st floor of the East Wing. Please have 100-yen coins ready when using the washers and dryers.

    Payment Method
  • Valuables locker

    Valuables locker

    Lockers for valuables are available for your convenience when using the hot spring baths. They are located between the front desk and the hot spring baths. Please have a 100 yen coin ready when leaving your valuables in the locker (the 100 yen coin will be returned when you remove your valuables).

    Payment Method
  • Ski & Snowboard Lockers

    Ski & Snowboard Lockers

    We have many large lockers available for storing ski and snowboard gear. There is also a tune-up room at the entrance of the lockers for waxing and binding adjustments.

  • Ski & Snowboard Rentals

    A rental service for everyone from beginners to experts. A wide range of models from standard to expert and junior models are available.

    Price list
    Application Form
  • Ski & Snowboard Lessons

    Lessons are offered for various levels from skiing/snowboarding first-timers to advanced skiers. Lessons can also be reserved as a family or group.

    Niseko Fine Ski School
    Niseko Tokyu Grand HIRAFU Ski School
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